Refund policy

At Blop, we want you to feel confident shopping with us. Every order matters to us, and if something isn’t right, we’ll work to make it right.

 

Refund Policy

We offer refunds in the following situations:

  • Damaged Product – Product arrives damaged.

  • Incorrect Product – Product received does not match your order.

  • Non-Delivery – Product was not delivered (see Non-Delivery Policy below).

 

Eligibility

  • Refund requests must be submitted within 15 days from the date of delivery (or expected delivery date in non-delivery cases).

  • Products must be unused, unopened, and in their original condition and packaging.

  • Proof is required:

    • For damaged or incorrect products: provide clear photos of the product, packaging, and shipping label.

    • For non-delivery: we will verify using the provided tracking number with our courier partner.

     

Refund Options

Once approved, you may choose:

  • Full refund to your original payment method, or

  • Replacement product shipped at no extra cost.

 

Refund Timeline

Approved refunds will be processed within 7–14 working days to your original payment method.

 

Non-Refundable Situations

  • Opened, used, or tampered products

  • Refund requests made after the 15-day window

  • Change-of-mind purchases

 

Exchange Policy

We also offer exchanges if:

  • Product arrives damaged

  • Product received is incorrect

  • Product is confirmed as lost or undelivered

 

Eligibility & Proof

  • Exchange requests must be made within 15 days of delivery.

  • Clear photos of the product, packaging, and shipping label must be provided for damaged or incorrect items.

 

Shipping Costs for Exchanges

  • If the error is on our end (damaged, wrong, or lost product), we cover all shipping costs for the replacement.

  • If the error is due to the customer (e.g., incorrect address submitted), additional shipping fees may apply.

 

Non-Delivery Policy

  • All orders include a tracking number once shipped.

  • If your order does not arrive within the estimated delivery timeframe:

    • West Malaysia: 2–5 working days

    • East Malaysia: 3–7 working days

  • Please contact us within 15 days of the expected delivery date.

  • We will investigate with our courier partner and, if confirmed lost, offer:

    • Full refund or

    • Free replacement order

Important: We are not responsible for delays caused by incorrect addresses, failed delivery attempts, or courier disruptions (e.g., weather, strikes, public holidays).